Effective Date: July 2025
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or use our services. We are committed to protecting your privacy and complying with internationally recognized data protection standards and applicable laws.
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and handling of your information as described herein.
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Information We Collect
We may collect the following types of information when you visit or interact with our website:
- Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or when placing an order.
- Account Information (if applicable): Username, hashed password, and your order history or saved preferences.
- Order Information: Details about the products or services you purchase, such as items ordered, order total, shipping method, and delivery status.
- Billing and Shipping Information: Billing address, shipping address, and related order fulfillment details.
- Payment Information: While we do not store full payment details, we may collect transaction metadata (e.g., payment method, last 4 digits of card, transaction ID).
- Customer Support Data: Any communication you submit through contact forms, support chats, or emails.
- Technical Information: Details such as your IP address, browser type, device type, operating system, and other technical data. This information may be collected automatically through server logs or similar tools and is used for security, performance monitoring, and ensuring essential functionality.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing preferences, such as the pages you visit, the links you click, and other actions you take on our website.
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How We Use Your Information
Legal Basis for Processing
We process personal data based on one or more of the following: your consent, the need to perform a contract or respond to your inquiries, compliance with legal obligations, or our legitimate business interests.
We may use your personal information for the following purposes:
- To process your orders and deliver the products or services you have purchased.
- To communicate with you and respond to your inquiries submitted through our contact forms or other means.
- To manage your account, including access, order history, and saved preferences.
- To improve and personalize your experience on our website.
- To send you service-related communications such as order updates, shipping notices, and customer service messages.
- To send you promotional emails, offers, or newsletters, if you have provided your consent.
- To detect, prevent, and investigate fraud or other illegal activities.
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Sharing Your Information
We do not sell your personal data. However, we may share your information with trusted third parties for the purposes outlined below:
- Payment Processors: To securely process your payment transactions.
- Shipping and Fulfillment Partners: To arrange delivery and complete packaging of purchased goods to the shipping address you provided.
- Service Providers: We may share your data with providers who support our website operations, such as hosting, IT services, customer support, or technical infrastructure.
- Legal Requirements: We may disclose your information if required by law, such as in response to a court order, subpoena, or government request.
- Third-Party Tools and Analytics: We may use third-party services such as analytics providers (e.g., Google Analytics), embedded plugins, or advertising platforms that collect data about how visitors interact with our website. These services may use cookies or tracking technologies to perform their functions.
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Secure Payments
We do not collect or store full credit card numbers or sensitive payment information on our servers. All payments made through our website are processed by secure third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS).
Please review the privacy policy of the payment provider you use for more information on how your payment data is handled.
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Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access, correct, or delete your personal information.
- Withdraw previously granted consent.
- Object to or restrict certain uses of your data.
- Request a copy of your data in a portable format.
- Opt out of receiving promotional communications.
To exercise these rights, please contact us using the communication method provided on the website where your data was collected. Please note that the availability of these rights may depend on your country or region’s data protection laws.
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Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, secure server environments, access controls, and other safeguards to maintain data confidentiality and integrity.
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Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, including for order fulfillment, customer service, legal, accounting, or regulatory requirements. When your personal data is no longer needed, we securely delete or anonymize it.
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Children’s Privacy
Our website is not intended for use by children under the age of 13 (or the minimum age required by your jurisdiction), and we do not knowingly collect personal information from individuals in this age group. If you are a parent or guardian and believe that a child has provided us with personal data, please contact us so we can promptly delete the information.
For websites that offer age-restricted products or services (such as alcohol, supplements, or adult-only items), access and purchases are intended only for individuals who meet the required legal age. Where applicable, we may request users to verify their age before accessing certain content or completing a transaction.
We encourage all users, regardless of age, to use our website responsibly and in accordance with applicable laws and regulations.
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International Data Transfers
Your information may be transferred to and processed in countries outside of your own, including locations where our service providers or technical teams operate. These countries may have different data protection laws than your country of residence. However, we take appropriate safeguards to protect your information and ensure it is handled in accordance with this Privacy Policy and applicable privacy regulations.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any updates will be posted on this page, and the ‘Effective Date’ at the top of the policy will be updated accordingly.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
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Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us using the communication method provided on the website where your data was collected.
We will make reasonable efforts to respond to your inquiry in a timely and appropriate manner.